We received a radio display from the exchange dept. It was a different number and yet still the same unit. We put it in. It worked , sort of. It lacked many things the one that was in it had. Double heat controls, seat controls, and more. I called and told them it had issues. They said we had issues. It was the correct unit. Yes a sub for it. But still correct. I went back and forth days on end. So I called another local dealer and asked them if they ever had the issues. Hey they did! It was a program problem! The units are the same units. Just the new one did not have all the same info. Chrysler has a WIFI set up where you can go get all the customer's info and put it into the new unit. BINGO! It is working.
We work on many makes.
Call me and order.
Thursday, February 27, 2020
Old dog learned something a day ago.
We received a radio display from the exchange dept. It was a different number and yet still the same unit. We put it in. It worked , sort of. It lacked many things the one that was in it had. Double heat controls, seat controls, and more. I called and told them it had issues. They said we had issues. It was the correct unit. Yes a sub for it. But still correct. I went back and forth days on end. So I called another local dealer and asked them if they ever had the issues. Hey they did! It was a program problem! The units are the same units. Just the new one did not have all the same info. Chrysler has a WIFI set up where you can go get all the customer's info and put it into the new unit. BINGO! It is working.
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